Building Ontario's Virtual Care Experience for Health-E-Now
A complete Figma-to-Divi website redesign for Ontario's on-demand virtual care platform — built to connect patients without a family doctor to licensed physicians in minutes, with same-day booking, transparent pricing, and seamless prescription delivery.
Project Overview
Health-E-Now approached us to reimagine their online presence as a trusted entry point into virtual primary care for Ontarians. With millions of residents unable to access a family doctor, the platform needed a website that felt as reassuring, fast, and simple as the care it promised — one that could clearly explain licensed, CPSO-verified physician access, same-day appointments, and secure e-prescribing, while guiding first-time visitors confidently from 'what's wrong' to 'seeing a doctor' in just a few clicks. We began with a full UX/UI design in Figma, then engineered the entire experience in WordPress using Divi Builder, and connected it to the platform's dedicated booking-flow application.
Designed to create a modern, secure, and patient-focused virtual care experience
Virtual care platform connecting Ontarians without a family doctor to licensed physicians online.
On-demand virtual care for everyday health concerns.
End-to-end design and development services.
Serving patients across the province.
Modern, easy-to-manage development stack.
Built for ease of use across all devices.
Virtual care platform connecting Ontarians without a family doctor to licensed physicians online.
On-demand virtual care for everyday health concerns.
End-to-end design and development services.
Serving patients across the province.
Modern, easy-to-manage development stack.
Built for ease of use across all devices.
Making everyday healthcare accessible for every Ontarian, online.
Health-E-Now is an on-demand virtual primary care platform built to serve patients across Ontario. By bridging the gap for millions without a family doctor, the platform connects patients with CPSO-verified physicians for same-day appointments, prescription refills, and medical notes through an intuitive, mobile-first experience.
Patient-First Virtual Care Architecture for Scalable Access
A step-by-step approach that turned a validated Figma design into a fast, trustworthy Divi-built platform.
Figma-First design system — every screen was prototyped and approved in Figma before development began.
Pixel-Accurate Divi build converted the design system into modular, reusable Divi sections.
Symptom-Based Content Structure organized conditions treated so patients can self-identify their need instantly.
Simplified booking journey reduced the appointment path to three clear, visible steps.
Booking flow integration connected the site to the client's existing booking application seamlessly.
Built-In Trust Signals highlighted verified physicians, secure prescribing, and privacy badges throughout.
Mobile-First Performance delivered a fast, responsive build optimized for on-the-go patients.
How We Build Healthcare Websites
Our Healthcare Design & Development Process, five structured phases from discovery to launch.
Discovery & Compliance Planning
We identify which standards apply to your project, HIPAA, the NHS Digital Service Standard, WCAG 2.2 AA, or a combination, and what that means for architecture decisions before any design work begins.
Initiate Compliance ScopingSystem Architecture & Design
We map patient journeys, construct wireframes, and design accessible, high-converting interfaces under WCAG 2.2 AA guidelines with clinical and patient checkpoints.
Architect Patient ExperienceCompliant & Secure Development
Our developers build your healthcare platform using clean, modern code. We ensure full HIPAA/GDPR technical safeguards, isolated environments, and secure API integrations.
Engineer Compliant PlatformTesting, Compliance Audit & Launch
Comprehensive end-to-end testing, security penetration audits, and a final compliance verification before shifting securely to production environments.
Execute Audit LaunchOngoing Support & Maintenance
90 days of post-launch hypercare monitoring, team CMS training, HIPAA-compliant hosting setup, and continuous maintenance updates to keep your site fast and secure.
Activate Ongoing HypercareFour Pillars of the Platform Vision
The goal was to give Ontarians without a family doctor a fast, trustworthy way to reach licensed care online — without confusion, hidden costs, or long waits.
Frictionless Patient Access
Let anyone describe a symptom and reach a licensed physician without needing to register a family doctor first.
Same-Day Care Discovery
Make it immediately clear that same-day appointments are available for the most common health concerns.
Transparent, Upfront Pricing
Show costs before confirmation, with HSA-eligible visits and receipts for benefits clearly communicated.
Seamless Prescription Delivery
Present pharmacy delivery and secure e-prescribing as a natural extension of the visit, not an afterthought.
Defining the Challenges
Addressing the key hurdles in turning a complex design vision into a live, connected patient platform.
Translating a detailed Figma system into a scalable Divi build.
Bridging the marketing site with a separate booking-flow application.
Communicating licensing and safety simply, for first-time visitors.
Presenting 50+ treatable conditions without overwhelming patients.
Keeping 'coming soon' content engaging without losing early sign-ups.
Outcome-Driven Solutions
Practical, targeted solutions built to solve each challenge without compromising speed or trust.
Rebuilt the front-end in Divi from the approved Figma system, keeping full design fidelity.
Customized the booking-flow site to match the redesigned marketing site.
Added verified-physician badges and security cues at every decision point.
Designed a card-based layout for quick, easy self-service browsing.
Built modular Divi sections so the client's team can update content easily.
Creating a Smarter Virtual Care Experience
From the homepage hero and symptom search to the conditions grid, 'how it works' flow, prescription delivery section, and FAQ hub — every screen was designed to move a patient from uncertainty to a booked appointment with as few steps as possible.
The Transformation Delivered Measurable Impact
Real outcomes from a redesign built for clarity, speed, and trust.
More appointment inquiries
Faster mobile load time
Conditions listed
Unified patient experience
What Health-E-Now Says About Us
“Qrolic Health transformed our vision into an accessible, pixel-perfect digital platform. The seamless connection between our marketing site and booking application has dramatically improved patient trust and simplified appointment bookings across Ontario.”
Healthcare outcomes we've delivered
From single-specialty clinics to global NGO networks - measurable results for patients and providers.
Ready to Build a Virtual Care Platform Like Health-E-Now?
We design and build compliant telehealth platforms and healthcare marketing sites — from concept to launch, tailored for US, UK, and Canadian providers.
